Cancellation
Cancellation & refunds
We know plans change. Our default cancellation policy is generous for early notice and tightens close to check-in. Some properties offer stricter or more flexible terms — those are shown on the property page and override the defaults below.
Last updated: 25 April 2026
Default policy
- More than 7 days before check-in: full refund of any amount paid.
- 72 hours to 7 days before check-in: 50% refund. The remaining 50% is retained by ikan and the property to cover holding cost.
- Less than 24 hours before check-in: no refund.
- ikan administration fee: 5% of the gross booking value is retained on all cancellations to cover platform processing.
Date changes
Date changes more than 7 days out are free. Within 7 days, we treat them as a cancel-and-rebook against the policy above; we’ll do everything we can to hold your rate at the new dates.
No-shows
Treated as a same-day cancellation: no refund. If you’re running late, message ops via your booking page or Aira — we’ll work with the property.
Force majeure
Cancellations caused by natural disasters, government-mandated lockdowns, civil unrest, or transport shutdowns affecting your origin or destination city are eligible for a full refund (less the 5% admin fee), provided the event is reasonably documented.
Property-specific policies
Boutique properties, villas, and select premium apartments have stricter terms (often 14 days for full refund, 50% within 14 days, none within 7). The active policy is always shown on the property page and the booking confirmation. Where it conflicts with this default, the property-specific policy controls.
How to cancel
- From the client portal: /client/bookings → Cancel.
- From the traveler link: Cancel my stay (CTA on the booking).
- By email: bookings@ikan.co.in with the booking reference.
Refund timing
Once approved, refunds are processed back to the original payment method within 5 business days. Bank settlement may take an additional 3–7 business days.