How can we help?

You ask Aira or our team to hold a home; we reserve its calendar for up to 24 hours at no charge. The exact countdown is shown on the hold. It expires unless the booking progresses or ops extends it safely.

Nothing is charged merely for placing a hold. Your accepted quote and invoice show the amount, due date, and available payment method. Approved corporate credit terms apply only when agreed in writing.

Ops confirms final pricing within one business day. Eligible holds show their exact deadline; requests needing property approval remain visibly pending rather than being silently confirmed.

Yes, subject to availability. We show the revised dates, rate, taxes, and any cancellation impact before the change is approved; the original booking remains authoritative until then.

Aira is the AI agent that handles search, holds, pricing, documents, and after-care across every IKAN booking. She reads from the same database the human ops team uses, so you get one consistent answer, voice or text.

No. Aira does the routine work — finding a home, drafting a quote, scheduling a viewing, sending a reminder — so coordinators have time for the conversations that matter. Every irreversible action (signing, paying, cancelling) still passes through a human.

Yes. Tap the mic to speak, type to write, switch back any time — the transcript stays in one continuous thread. Aira remembers context across both modes.

English plus five Indian languages — Hindi, Tamil, Telugu, Kannada, and Marathi — with mid-call language switch. Tone adapts automatically (more formal for first contact, warmer once we know you).

For Indian residents: PAN and Aadhaar (or passport). For foreign nationals: passport, visa, and one address proof. Corporate bookings also need a company GST certificate and an authorisation letter — uploads happen securely inside the booking link.

Yes — for foreign nationals on stays over 180 days, we prepare your FRRO application within 14 days of arrival, including supporting letters from the property partner. You sign and submit; we coach through the appointment.

C-form is the Indian government’s arrival notification for foreign guests. The property partner files it within 24 hours of check-in using the passport copy you upload. You don’t need to do anything beyond sharing the document.

Sign in to see every assignee in one view — pending intake, active stays, departing soon. Each card shows the next action, who owns it, and the SLA clock. You can hand off, reassign, or message the traveler in line.

Yes. We provide a signed-JWT embed snippet that drops the Aira pill into any page; conversations are scoped to your assignees only. Setup takes about 20 minutes — your security team gets a copy of the JWT contract and a CSP allowlist.

For RMC partners on the Atlas tier we replace the IKAN wordmark with yours across the assignee surface, custom domain included. Aira identifies as your team; the IKAN team stays as the operator behind the scenes.

RMC partners pay a per-active-assignment platform fee plus the standard property rate. No mark-up on housing; we make our money on the platform. Volume discounts kick in at 50+ active assignments.